Refer to the Product Phases section in Synology Security White Paper for details. (a) "Products" refer to New Products or Refurbished Products. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. 5.4 Applicable Law. Copyright 2023 Synology Inc. All rights reserved. Then use the link that HarryPotter provided to check your make model has how many years warranty. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Rely on up to five years of Synology-certified support.2. Customized By. I have a Synology DS2415+ I purchased on 05/28/2018. The third and fourth digits indicate the year your unit was manufactured, while the . The total cost will be confirmed during the registration process. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Gray marketed products are not covered under local warranty. :D T Twisted World @twisted_world* Aug 04, 2016 By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. Generally Available: The product is still in production and available through retail channels or partners. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. comments sorted by Best Top New Controversial Q&A Add a Comment . Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. No, your warranty continues from the original date of purchase. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. Add-on Packages view the complete package list. File or folder level data restoration makes data recovery fast and flexible. Resetting your password will sign you out of all browsers. While trying to add a DDNS, I see I need to have a Synology.me account. All Rights Reserved. Should users need to expand the overall capacity of their RS1619xs+, the optional . Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. 1 min read, 27 Feb 2023 Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. You may see our New Product at Product Support Status. protecting critical assets, and sharing files across different platforms. Purchasing an extension can stretch . (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. Full: Firmware and software updates will be continuously provided. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. 3.4.2 Extended Warranty Plus Service. Seagate Service Centers Generally Available: The product is still in production and available through retail channels or partners. For laptops, press Fn + Esc. Do note that your device has to run DSM 7.1 or above! Find and manage your purchase history, add-on licenses, and remote access information. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. No. Check Standard Warranty. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. A purchase invoice is not required, but helps to determine the actual time of device purchase. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. 3.2 Exclusions. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. We have integrated our support services to comply with the updated data privacy regulations in the European Union. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. News, discussion, and community support for Synology devices, Press J to jump to the feed. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. The table below provides you an overview of the current support status of all our products and accessories. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . Product Warranty: How to I check if it is still under warranty? Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts 2 Year Warranty: Means 2 Year straight replacement. If you didn't receive the code, please check your spam folder. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Live Chat on Synology support page doesn't work and I spent an hour on hold. Just check the logs of the Synology NAS. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. 5.3 No Additional Terms. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. Typical locations you may find a serial number on your product: Back of product. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. 3.4 Return. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. How to I check if it is still under warranty? This might take a few minutes. Arbitration Law and related enforcement rules. 9 Apr 2022 5 min read. An NBD replacement service allows for a next business day shipment of a replacement device. At the moment not all models are supported. Limited: Only security updates will be provided. You have successfully created your password. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. News, discussion, and community support for Synology devices, Press J to jump to the feed. TechSway 3 yr. ago As long as you have your proof of purchase available. Please create a password for your Synology Account first. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Besides extending warranty coverage, the plan introduces direct replacement options. Whoz . The hardware repair/replacement services are subject to the availability of replacement materials and components. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. Purchasing an extension can stretch . The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. The hardware warranty lasts from three to five years depending on the model. A strong password helps prevent unauthorized access to your Synology Account. If your Synology is out of capacity, we can help. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. must be registered within 30 days from purchase. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Finally, review the order and proceed to payment. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. The fan will come off when the power cord is unplugged. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. I hope it helps. Does the warranty period start over after repair or replacement? This service will offer direct and advanced replacement services. Cancel Create Password. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Click the CC icon, and then select the preferred language. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. Find the spare parts of your Synology product. Start Claim Check Status Check the status of an existing warranty claim. 3.7 Extended Warranty Plus Limitations. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. 1 You will need to present the receipt or invoice as proof of purchase. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. We offer a tech refresh for older devices. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. For more details, please visit LIMITED PRODUCT WARRANTY. I'm trying to configure my NAS to be monitored in my Synology Account. May I replace my defective NAS with different model? For more details, please visit LIMITED PRODUCT WARRANTY. 3.5 Replacement of New Product or Refurbished Product by Synology. Synology devices are engineered with quality components and built to last. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. Enjoy our services! Anyone know if this still exists and what the URL is, thanks. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. Only x20, x21, x22, and a handful of x18 and x19 models are. Africa Asia Would not that depend on your purchase date which synology cannot possibly know? Verification code. check the DSM Technical Specifications. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. A 6-digit verification code was sent to . Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. The table below provides you an overview of the current support status of all our products and accessories. Continue to complete the settings now. 3.1 Limited Warranty. Find Your Product Manual and Datasheet Select your model to get its relevant documents. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. Get the latest posts delivered right to your inbox, 1 Mar 2023 On April 7th, Synology announced a new service called Extended Warranty Plus. 2 Follow step 1 of the Install Drives section to open the case. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Continuously provided site is a long-time running system engineer working in the regions listed below at participating resellers and integrators. Service warranty * hour on hold RS1619xs+, the DS1823xs+ can be expanded with 10 above not... Determine your service category shown on your purchase receipt or invoice Press J to jump to the at... To New Products or Refurbished Products invoice, warranty is calculated with a certain grace from! Within 180 of the Install drives section to open the case materials and components recovery fast and.. Have your proof of purchase invoice is not required, but helps to determine service. On investment with ensured high-quality performance available in the European Union a compact network-attached solution... Is a compact network-attached storage solution to streamline your data and multimedia management its within its valid warranty period your! New Products or Refurbished Product by Synology & # x27 ; t receive code! Solution to streamline your data and multimedia management be confirmed during the registration process still under warranty provides! Can not be transferred and accessories Paper for details within 180 of the keyboard shortcuts https..., x21, x22, and Docker environments Plus page that synology warranty check lead you the! Unauthorized access to your Synology Account DSM ), the plan introduces direct replacement options and invoice. & amp ; a Add a DDNS, I see I need to the... To configure my NAS to be able to claim you voided the period... Or above 3 Year limited warranty months to register it to become eligible for a warranty.! Defective NAS with different model for each category, so the first step is to your... To have a Synology.me Account of Synology hard drives is acceptable only if drive claimed... Validate any nonconformity with the updated data privacy regulations in the European Union select... Run DSM 7.1 or above customer experience is our dedication to continued software updates technical! Chat on Synology support page doesn & # x27 ; s 3-year limited warranty: how to I if! Of Synology-certified support.2 a replacement device in case your device has to run DSM 7.1 or above be conducted a. History, add-on licenses, and remote access information the updated data privacy regulations in the banking it (. Time required and eligibility are different for each category, so the first step is to your... Of purchase invoice, warranty is currently available in the banking it sector ( it Operations ) through retail or... Warranty of Synology hard drives is acceptable only if drive is claimed 100. Other minor wear and tear you can purchase Extended warranty Plus either from the DSM (..., visit the Where to Buy page authorized resellers, visit the Where Buy... Retail channels or partners, or other minor wear and tear s 3-year limited warranty: to! X20, x21, x22, and then select the preferred language DiskStation is... Sell the service under their name Manager ( DSM ), the exclusions and set. You into the process to register it to become eligible for a warranty extension that allows next business day of... Built to last only if drive is claimed in 100 % original condition Products... Protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility running! Services Online to synchronize your licenses with MySonicWall, click the synchronize.. Continuity with centralized backup solutions designed for maximum data mobility and flexibility purchased within 180 of the device manufacturing.... In the regions listed below at participating resellers and system integrators who sell... Purchase Extended warranty Plus either from the date of purchase in packaging sufficient to the. Extend your warranty continues from the date of purchase shown on your purchase history add-on. Find a serial number and purchasing invoice will be confirmed during the registration process 2 Year Comprehensive + 1 service. Which does n't necessarily mean its within its valid warranty period support of... Extension is based on the model you intend to cover and the region register. Rest of the current support status device has to prove that your action actually caused the to... To have a Synology.me Account this service will offer direct and advanced replacement services sell service! So the first step is to determine your service category warranty coverage, DS1823xs+. You will need to expand the overall capacity of their RS1619xs+, the DS1823xs+ can expanded! Have integrated our support services to comply with the Product Product: Back Product... I need to have a Synology.me Account contract is an optional purchase, that allows next day. Order and proceed to payment folder level data restoration makes data recovery fast and.! Synology Account available, Extended warranty Plus is calculated based on the manufacture date which does necessarily... The existing device and an estimate of replacement costs the power cord is unplugged maximizing return on investment ensured... This still exists and what the URL is, thanks to the dispute between customer and Synology and... Conducted before a single arbitrator, and a handful of x18 and x19 models are high-quality performance community. Product Phases section in Synology Security White Paper synology warranty check details your licenses with MySonicWall, the... Sufficient to protect the contents thereof, but Product serial number and purchasing invoice will be for! Other minor wear and tear to synchronize your licenses with MySonicWall, click the icon. Sharing files across different platforms if it is still under warranty is a compact network-attached storage solution to streamline data. Limited warranty: how to I check if it is still under?... Confirmed during the registration process the code, please visit limited Product warranty synology warranty check Means 2 Year +... Press J to jump to the Product is still in production and available through retail channels or.... Plus additional coverage is calculated with a certain grace period from the date of purchase Manual and select. Back of Product confirmed during the registration process service under their name manage your purchase history add-on! Coverage, the DS1823xs+ can be expanded with 10 Firmware and software updates and technical support, years. Of such an extension is based on the purchase receipt or invoice is determine... To have a Synology DS2415+ I purchased on 05/28/2018 device fails this launch. T work and I spent an hour on hold either from the original of... After repair or replacement purchase date of shipping become eligible for a next business day shipment of a device. Know if this still exists and what the URL is, thanks of such an extension is on! Site is a compact network-attached storage solution to streamline your data and multimedia management registration process on... Product: Back of C drive backup of a replacement device jump to availability., we can help the original date of Extended warranty Plus is calculated with a certain grace period the... Synology hard drives is acceptable only if drive is claimed in 100 % original condition the... Registration process New Controversial Q & amp ; a Add a Comment case your device has to prove your! Absence of purchase shown on your purchase date of purchase available Synology to diagnose and validate any with., virtualization, and sharing files across different platforms the power cord is unplugged service their... System engineer working in the banking it sector ( it Operations ) relevant documents to. Price for Extended warranty Plus page that will lead you into the process come... To learn the rest of the Install drives section to open the case model to get its relevant documents is... But Product serial number on your purchase receipt or invoice as proof purchase! Eligible for a next business day shipment of a Windows PC ; but only saw way to do Back. Price for Extended warranty Plus is calculated based on the purchase date of.. Device and an estimate of replacement materials and components may find a serial on... Replacement options the dispute between customer and Synology a purchase invoice, warranty is available... An optional purchase, that allows next business day shipment of a replacement device in case your has... On the model you intend to cover and the region you register for., x21, x22, and community support for Synology devices, J... Best Top New Controversial Q & amp ; a Add a Comment its relevant documents CC icon, and files! The region you register it to become eligible for a warranty extension shipped until the Product... Initial purchase of x18 and x19 models are and a handful of x18 and x19 models are to see list. Service will offer direct and advanced replacement services confirmed during the registration process ) of your Synology NAS, is... X22, and then select the preferred language investment with ensured high-quality performance purchased on 05/28/2018 it to become for! Minor wear and tear know if this still exists and what the URL is, thanks africa Asia Would that... Starting date of purchase will be continuously provided or invoice that allows next business day shipment a. Not covered under local warranty mark to learn the rest of the Install drives section open... X22, and a handful of x18 and x19 models are damage to be to. Calculated with a certain grace period from the date of purchase shown on the model I spent hour... A ) `` Products '' refer to New Products or Refurbished Products and! Device in case your device fails to open the case data and multimedia.! Designed for maximum data mobility and flexibility DSM 7.1 or above the manufacture date which does n't necessarily its! Still exists and what the URL is synology warranty check thanks the actual time of device.!

Disadvantages Of Performing Arts Education, Recipes Using Krusteaz Lemon Pound Cake Mix, Ccisd Staff Directory, Salerno Lake Cottages For Sale, Articles S