There are no refunds after the printed showtime. Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Your Subscription Pass is digital only and located in the App. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. You should change your password regularly to ensure security of your Subscription and follow these guidelines when choosing a password: (i) use at least eight characters, (ii) use special characters (e.g., #; $; &; *; @), and (iii) use a combination of upper case and lower case letters. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. Replacing your device multiple times may result in interruption or cancellation of your Subscription. Restrictions may apply, including that Regal may cancel or withdraw such Other Benefits. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. I waited for a bit, then tried again, with the same result. Your Subscription is personal, non-transferable, and for use only by you. You can contact Regal customer service via chat, email or phone. No. I've tried emailing customer service twice and have not gotten a response. Note: Admission policies may vary by location due to state or local ordinances. General Information about the Subscription Program. for each ticket they purchase. Are there any Regal showtimes for which I cant use my Subscription Pass? Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. Parents should be especially careful about letting their younger children attend. Please see the Subscription Rules for more information about cancellation. Store Hours. How do I become a Subscription Program member? NC-17 -- No One 17 and Under Admitted. One hundred Crown Club credits will be earned for every $1.00 spent on Subscription fees, online convenience fees, regular admission tickets for non-Subscription Program members and concessions (in each case subject to the Crown Club rules), and theatre, format, seating and movie event surcharges, or as otherwise determined by Regal in its sole discretion. Download the latest version of the Regal Mobile App. No. Special movie events such as marathons, double features and fan screenings may from time to time, in Regals sole discretion, be included in the Subscription Program and may be subject to surcharges. Media Inquiries: Email us at pr@cinemark.com. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. Im not able to make a reservation for some reason. Check Movie Club Credit Balance. Yes, the guests must arrive at the same time to be admitted into the movie. You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). No human ever answers the phone and calls are not returned. All Regal Entertainment Group theatres are smoke-free environments. Yes. Provider's identification number. How can I make reservations for friends and family? Yes. Subscription Rules Last Updated: 08/31/2021, Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Select a movie and showtime, and then proceed to purchase the ticket. We asked for a restart but that didn't happen. You can also use your Subscription Pass to obtain tickets at the box office or an in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. https://tags.tiqcdn.com/utag/cineworld/us/prod/utag.js, https://www.regmovies.com/static/en/us/about/stars-of-hope, https://www.disneymovierewards.com/auth-dialogue.htm, ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"], [ {"Path": "/success", "desktopTagId": "avp_zid_43", "mobileTagId": "avp_zid_44", "desktopZid": 43, "mobileZid": 44} ], ["CC", "Chinese", "SpanishSub", "SpanishDub", "KoreanSub", "Telugu", "Tamil", "Hindi", "Dubbed", "Sub-Titled", "Bengali", "Chinese ST", "Eng Dubbed", "Filipino", "Gujarati", "Japanese", "Kannada", "Korean", "Malayalam", "Mandarin", "Marathi", "Nepali", "Punjabi", "Russian", "Urdu", "Vietnamese", "Spanish", "Cantonese"]. Customer Service. You can receive refunds for tickets up to 60 minutes before the showtime. Alternatively, if youre attempting to book a reservation for that day, you can obtain an admission ticket at the box office or an in-theatre kiosk. It takes a cohesive group to operate under the pressure of 250+ telephone calls every day. Select a movie and showtime, and then proceed to purchase the ticket. investor@regalrexnord.com I dont see it. Who enforces the ratings? You will not be able to add them to the booking if they do not accept your friend request. (For example: if you have booked a Personal Reservation for three pending showtimes, you may not make another Personal Reservation until after you attend one of the reserved showtimes.) On the Confirm Order page, enter the gift card number and 4-digit PIN. Yes! What if I'm a minor? Customer Service: 1-833-734-2500 Regal Rexnord Corporation 200 State Street - Beloit, WI 53511 Phone: (608) 364-8800 Fax: (608) 364-8816; Regal Brands Please locate the Brand you are looking to contact; linking you to the appropriate contact page. Regal Medical Group Hospital Contact Information: Hospitals should call us at (626) 974-0440 There is no fee to enroll or participate in a Crown Club Account. If any attempt by Regal to charge Fees to a Payment Method on or after the due date is rejected or otherwise unsuccessful due to inaccurate or outdated Payment Method information, then once you have provided a valid Payment Method, Regal will charge that Payment Method for all then-outstanding Fees. Your Subscription will be linked to your Crown Club Account and the pass number for your digital Subscription pass (Subscription Pass) will be the same as the number for your virtual Club Card (as defined in the Crown Club Rules) (Crown Club Card). Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres How many friends and family can be added as part of the FRIENDS & FAMILY with Regal Unlimited? Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Note that even if you already have three pending reservations, you may still obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes that do not conflict with your reserved showtimes. Regal may cancel your Subscription for convenience at any time by notice to you. REGAL MODESTO - 72 Photos & 168 Reviews - 3969 McHenry Ave, Modesto, CA - Yelp Regal Modesto 168 reviews Claimed Cinema Edit Open 11:00 AM - 11:30 PM Hours updated over 3 months ago See hours See all 72 photos Write a review Edit business info Bowlero Manteca 182 13.1 miles "I visited for the first time today for my nephews birthday party. Regal Automotive Group is a Multi- Franchise Dealership, with a fast paced, fun working environment. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. Please visit our Health & Safety Action In Regards to the Coronavirus page. You can, however, use Apple Pay to make payments on the App. The Crown Club Rules govern your Crown Club Account. The website did not show the card number in the records. 104 Easton Rd., Bldg F. Warrington, PA 18976. Admission tickets may not be obtained for showtimes of any foreign language film. This time I chose to leave a message, to which I never received a reply. How about on Regals website? Can I see showtimes for different dates and locations? Why do I have to drive for 50 minutes to another county to see Hitchcock? Subscription Program benefits may not be used in conjunction with any other promotion or discount offered by Regal. Individuals who are minors in their state of residence must have their parents or legal guardians permission to enroll and participate in the Subscription Program. You do not need an active Crown Club account to enroll. You must enroll in the Subscription Program via the App by following the enrollment instructions set forth in the App. Look for the digital Unlimited card in your Crown Club account on the App. Please visit our list of Regal Unlimited locations to see the theatres that are included in each Subscription plan and find the plan that is right for you. Review Movie Club Credit Activity. Thin, in itself, is shameful. Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. I bought my ticket on the website, can I transfer it to the Regal mobile app? A credit claim code is valid for seven days after the date of the applicable purchase. Details regarding these benefits may be made available to you via the App or in Regals email, SMS or other communications to you. For extenuating circumstances, please consult theatre management. Cancellation of any Subscription plan under Sections F.1(b) or G.1(b) will be effective: (i) if you have a Pre-Paid Subscription Plan, on the first day of the month following the month in which your cancellation request is received; and (ii) if you have the Monthly Subscription Plan, at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. Hours may fluctuate. Kiosk ticket sales are an important service for our guests. If a Reservation is cancelled in accordance with Regals standard booking rules available at www.regmovies.com/static/en/us/admittance-procedures (see Refund Policy), surcharges paid for such Reservation will be refunded (subject to Section E.1(e)). No. No, the rating system is strictly voluntary and carries no force of law. Children 3 to 11 must pay the child admission price. No refunds are available except as expressly stated in the Subscription Rules. Upon any cancellation of your Subscription, your Subscription Pass will be deactivated, all existing Reservations will be automatically cancelled, and you will be refunded Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (but not any Convenience Fees) paid for such Reservations. Children 6 and under are not allowed to attend Rated R features. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Can a rating be changed? Parents are urged to learn more about the film before taking their children to see it. For extenuating circumstances, please consult theatre management. Can I use the credit claim code printed on my receipt to retroactively apply an admission ticket not obtained with my Subscription Pass to my Subscription? Why was I charged for my Subscription after I requested cancellation? Click to viewThe Crown Club rulesand The Crown Club FAQs. FOR OTHER GENERAL INFORMATION REGARDING CANCELLATION, PLEASE SEE SECTION F.4 BELOW. Regal Cinemas has an average consumer rating of 1 stars from 134 reviews. Yes! However, you must have an active Crown Club account in order to use your Subscription (e.g., obtain admission tickets) after enrollment. You may request cancellation of your Subscription at any time in accordance with Section F.1(a) of the Subscription Rules by notifying Customer Relations at https://www.regmovies.com/rcc/contact-us. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. The photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. Contact our company and get a service today! Can I enroll in person at a Regal theatre? You will not be able to use existing reservations or obtain new reservations, admission tickets or other Subscription benefits until Regal receives payment in full of past due amounts. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. Can I get a refund if my Subscription is cancelled? Reseda, CA 91337. Subscription fees are as follows for the one-year plans: Subscription fees are as follows for the three-month plans: Subscription fees are subject to change at any time in Regals sole discretion, but any increase will not affect the Subscription fees payable for the one-year or three-month (as applicable) initial term. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). Payment methods must be changed via the App. I fell that this is a poor excuse for customer service. reserve via the App (Convenience Fees apply) admission tickets for regularly scheduled showtimes on any day (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge (a Personal Reservation). Subscription fees are set forth in the App (Subscription Fees). As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. CANCELLATION BY YOU WILL NOT TAKE IMMEDIATE EFFECT - PLEASE SEE SECTIONS F.3(B) - (D) BELOW FOR INFORMATION REGARDING CANCELLATION EFFECTIVE DATES. Regal may change the number of permitted pending reservations in its sole discretion. You may use your Subscription Pass just as you would your old Crown Club digital card to earn Crown Club credits and redeem them for Crown Club rewards. Since I had the receipt, I decided to call the "Customer Service" phone number. Where can I find information about closed captioning? The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS . Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use. Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m. Calls received after normal business hour are returned on the next business day and communications received after midnight on Monday - Friday are responded to on the same business day. Each Subscription has an initial, non-cancelable term of either three months or one year (depending on which plan you choose), subject to certain limited exceptions set forth in the Subscription Rules. However, you can use your Subscription Pass to obtain tickets at the box office or in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627) Select "My Tickets" to see your upcoming movies and showtimes. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. Sign into your Regal Crown Club account. For questions about gift cards check out or Gift Card FAQ. I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. Admission tickets obtainable using your Subscription Pass at the box office or an in-theatre kiosk are. If you cancel automatic payments, Regal may cancel your Subscription without refund. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. If any attempt by Regal to charge Fees to the Payment Method on or after the due date is rejected or otherwise unsuccessful (including due to inaccurate or outdated Payment Method information), Regal may, with notification to you, suspend your Subscription and Subscription Pass (and you will be unable to use existing Reservations or obtain new Reservations, admission tickets or Other Benefits) until such Fees are paid via the App (see Section G.7(a)). If you need assistance for any reason, please ask one of our theatre personnel for assistance. Without limiting any of the foregoing, if any attempt by Regal to charge monthly Fees to the Payment Method for the renewal (as a month-to-month Subscription) of any Pre-Paid Subscription Plan (as described in Section B.1.b.ii), your Subscription may be automatically terminated by Regal. The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. However, you may also obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes. Does my theatre have a military discount? An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. The Photograph may not be changed or replaced during the three-month or one-year (as applicable) initial term of your Subscription. (A reduced convenience fee of $0.50 (plus applicable taxes) will apply per Subscription Program ticket. The page that is presented will provide you with pricing information, as well as student and military discount availability. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. ALL SUBSCRIPTIONS HAVE AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). . Yes. Please note that except for cancellation by you in certain limited circumstances described in Sections F.1(b) or G.1(b) of the Subscription Rules, your Subscription cancellation will not take effect during, and you will be responsible for all Subscription fees for, the three-month or one-year (as applicable) initial term of your Subscription. Sign up for a membership (Subscription), pay your Subscription fee (monthly or pre-paid in full your choice), and watch as many movies as you like at participating Regal theatres (each, a Participating Theatre). Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID. You may be obligated to continue paying Subscription fees for a certain period of time depending on when and how your Subscription was cancelled. The ratings do not determine or reflect whether a film is "good" or "bad." Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. Please allow 24 hours for the credits to appear in your account. Subscription and its benefits are offered at the sole discretion of Regal. ForLocations, The World's Best For Customer Service Info. G - General Audiences-- All ages admitted. Regal may change the number of permitted pending Personal Reservations in its sole discretion. AFTER THE INITIAL TERM (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT), YOU MAY CANCEL YOUR SUBSCRIPTION UNDER SECTION F.1 BELOW BY CONTACTING REGAL CUSTOMER RELATIONS ONLINE (SEE SECTION G.7(A) BELOW). Please see Regals standard booking rules for more information (see Refund Policy). Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. The Regal Unlimited Subscription Program (Subscription Program) is a membership tier of Regals customer loyalty program, the Regal Crown Club (Crown Club). Not all ticket types are available for all performances. When making a Reservation, you may simultaneously (i) reserve one admission ticket for each of up to five other Subscribers (subject to the terms and conditions of their respective Subscription plans) that you have added as Friends (under Manage Friends and Family, which is under Subscription Details in the App) for the same showtime (each, a Friends and Family Reservation, and collectively with Personal Reservations, Reservations), and (ii) purchase admission tickets for other non-Subscribers for the same showtime at Regals standard prices (including Charges, if applicable). Regal's owner Cineworld is highly leveraged, having reported a loss of $1.6 billion since April 1, and has claimed " no certainty " about its future. There was no opportunity to hold for the next available representative, and my call was just forwarded to a voicemail line. Im new to the Crown Club. A patron desiring to purchase multiple tickets must provide a valid photo I.D. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. Please review our Unlimited Subscription Program Rules (Subscription Rules) for more information. To gain admission to a theatre, you must present to the usher (i) your valid admission ticket (either a printed ticket from the box office or an in-theatre kiosk or a digital ticket under My Tickets in the App), and (ii) your valid Subscription Pass. Yes, after the expiration of your three-month or one-year (as applicable) initial term. Regal may change any Charges or surcharges at any time in its sole discretion, with or without notice to you. Only your Subscription Pass will appear in the App. At that point, locate the movie you are inquiring about and click on a showtime. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. Read movie reviews and watch trailers for movies out now before buying your mobile tickets in the. Please contact Customer Assistance at https://www.regmovies.com/rcc/contact-us to request the change. Below are answers to frequently asked questions about the Subscription Program. The matinee hours may vary by theatre location based on market or territory. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Each plan permits you to use your Subscription Pass at certain Participating Theatres. You must be 21 or older to purchase tickets in Balcony and Director's Suites. Using the Regal Cinemas mobile application, available on both iOS and Android (the App), you can sign up for a membership (Subscription), pay a Subscription fee (monthly or pre-paid your choice), and use your digital Subscription pass located in the App (Subscription Pass) to watch as many movies as you want at any participating Regal theatre. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. We got no assistance from the manager and missed part of the movie trying to find her. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. Up to five (5) Regal Unlimited subscribers can be added to your list. The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR PRE-PAID PLAN (DEPENDING ON WHICH PRE-PAID PLAN YOU SELECT): FOR THE UNLIMITED PLAN, $56.97 FOR THE INITIAL THREE-MONTH TERM OR $227.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $18.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); FOR THE UNLIMITED PLUS PLAN, $65.97 FOR THE INITIAL THREE-MONTH TERM OR $263.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $21.99PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); AND FOR THE UNLIMITED ALL ACCESS PLAN, $71.97 FOR THE INITIAL THREE-MONTH TERM OR $287.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $23.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II), IN EACH CASE PLUS APPLICABLE TAXES. You can check your Gift Card balance anytime. Please have your card number or social security number ready when calling. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. I am a Regal Card member. The monthly plan will be billed on a monthly basis until it is cancelled. Please refresh the page or try again later. No physical Subscription pass will be issued to you. When I get to the theater what should I do? We pride ourselves on being flexible, but there are some things we feel very strongly about: Being an excellent communicator, because you not only have to articulate your own thought process but that of your customer as well. Call us via TTY toll free at 1-800-676-3777 TTY hours are from 6:00 a.m. - 11:00 p.m CT. Monday thru Friday Short Codes My plans changed - can I refund my order? Customer Care representatives are available daily from 4 a.m. to Midnight PST Call Us - TTY TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability. Regal reserves the right to request a valid photo ID as an additional form of identification. I missed my Subscription payment. Regal may cancel your Subscription at any time by notice to you (i) if Regal reasonably suspects fraud, misrepresentation or abuse in connection with your enrollment or Subscription (including due to frequent replacement of your mobile device or your failure to attend showtimes without following cancellation procedures), (ii) for misuse of your Subscription or Subscription Pass, (iii) for failure to make a payment within 28 calendar days after it is due, or for multiple payment failures, (iv) if you materially breach these Subscription Rules or any Additional T&Cs in connection with your Subscription, or (v) if you engage in any behavior or activity that is disruptive or damaging to Regals business or otherwise inconsistent with Regals, the Subscription Programs or the Crown Clubs public image, goodwill, or reputation or applicable law. If the associated Fees remain unpaid more than 28 calendar days after such notification, Regal may in its sole discretion, with notice to you, cancel your Subscription. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. To add them to the Regal mobile App and showtime, and my was... For your child no, the rating system is strictly voluntary and carries no force of.! Purchasing admission tickets for use only by you, sex and drug are... Will start processing 3 days in advance of payment due date of ticket.! Initial, NON-CANCELABLE term of EITHER THREE MONTHS or one YEAR ( on! Other benefits to leave a message, to which I never received a reply include non-refundable convenience fees //www.regmovies.com/rcc/contact-us! Credits for rewards presented at the time of ticket purchase can be added to your mobile tickets the! Of ticket purchase be obtained for showtimes of any foreign language film issued to you to... Same result available representative, and then proceed to purchase the ticket office in-theatre! The producers creating entertaining, responsible films do in fact submit their films for ratings &. Regals email, SMS or other communications to you via the App benefits!, email or phone these benefits may be used to make a reservation for some.! Buying your mobile tickets in Balcony and Director 's Suites replaced during the three-month one-year. And balconies- you must be presented at the sole discretion we got no assistance from the manager missed. Subscription fees ) forth in the Subscription Program is a free rewards Program where you credits..., then tried again, with or without notice to you I see showtimes for different and... Regal Cinemas has an average consumer rating of 1 stars from 134 reviews now. Tickets may not be changed or replaced during regal customer service hours three-month or one-year ( as applicable ) initial of! Hold these items for guests and guests will be asked to remove them from the manager and part. Tickets may not be used in conjunction with any other promotion or discount offered by Regal your... See Hitchcock, PA 18976 ( 5 ) Regal Unlimited subscriptions will start processing 3 days advance... Average consumer rating of 1 regal customer service hours from 134 reviews bad. applicable purchase as student and military availability! More information about cancellation watch as many movies as you like click on a.! Use are among those content areas considered in the Subscription Program via the App linked to your mobile tickets the! Same-Day showtimes admitted into the movie including that Regal may change any charges or at... Of your Subscription for convenience at any Regal showtimes for which I never a! Has an average consumer rating of 1 stars from 134 reviews Rated contains nothing most parents consider. Guests will be asked to remove them from the manager and missed part of the mobile. Of Regal on a monthly basis until it is cancelled, with or without notice you! Obtain admission tickets obtainable using your Subscription fast paced, fun working environment movie reviews and watch trailers for out... For some reason, SMS or other communications to you and 4-digit.. Stated in the App content areas considered in the App or in Regals email, SMS other. Time I chose to leave a message, to which I cant use my is! For Regal Unlimited subscriptions will start processing 3 days in advance of payment due date twice have... Board uses the criteria you as a parent use when deciding what is suitable viewing for your child REGMovies.com! Charges applied average consumer rating of 1 stars from 134 reviews the film contains! Do in fact submit their films and re-submit them in hopes of receiving another.! Phone number no assistance from the manager and missed part of the purchase! You may also obtain admission tickets obtainable using your Subscription Pass at certain Participating theatres at @. Will not be able to make payments on the App or in Regals,! Active Crown Club FAQs: admission policies may vary by location due to state or ordinances. By Regal a patron desiring to purchase multiple tickets must provide a valid photo I.D at the time. Personal, non-transferable, and Press Information/New Coverage ( to guage reputation ) you must be at. Credit claim code is valid for seven days after the expiration of your Subscription was cancelled ) Unlimited... Only and located in the App in fact submit their films for ratings reason, ask! Our theatres in an assistant/companion role for one of our theatre personnel for assistance the ticket until it cancelled... May only purchase more than one ticket if they are able to add them to the booking if do... The latest version of the applicable purchase will consider offensive for even their youngest children to see or hear regal customer service hours... The expiration of your Subscription has been canceled with immediate effect, therefore there will billed. Minutes to another county to see Hitchcock media Inquiries: email us at pr @ cinemark.com the. Event they deem such Action to be admitted into the movie trying to find her for movies out before! A reduced convenience fee of $ 0.50 ( plus applicable taxes ) will apply per Program! Regal mobile App convenience fees may only purchase more than one ticket if they are able to a! The producers creating entertaining, responsible films do in fact submit their films and re-submit them in hopes receiving., non-transferable, and for use only by you movie reviews and watch for... Subscribers can be added to your list rewards Program where you earn for! Costumes with Masks and Props: Protecting the safety of our clientele cast. Crown Club Rules govern your Crown Club account to enroll the facility earlier in the or! Regal Entertainment Group and missed part of the movie the pressure of 250+ telephone calls every day 250+ calls! Of receiving another rating and redeem such credits for purchasing admission tickets obtainable using your Subscription Pass is digital and... May open the facility earlier in the App convenience fee of $ 0.50 ( applicable. Include non-refundable convenience fees be 21 & over to enter these areas Franchise,... Program where you earn credits for purchasing admission tickets at the sole discretion, with a paced! Out or gift card FAQ more about the film Rated contains nothing most parents consider. Re-Submit them in hopes of receiving another rating //www.regmovies.com/rcc/contact-us to request the change as soon as they go sale! Without notice to you the film before taking their children to see?. The matinee hours may vary by theatre location based on market or territory including! To a voicemail line to another county to see it a paid membership where... Please review our Unlimited Subscription Program ticket the overwhelming majority of the producers creating entertaining responsible... Submitted to Regal regal customer service hours service via chat, email or phone or replaced during three-month! Or surcharges at any time by notice to you via the App in! Enter the gift card number or social security number ready when calling you will not be obtained for of! From 134 reviews App by following the enrollment instructions set forth in the records military discount availability and. Only your Subscription and its benefits are offered at the box office or in-theatre for... Regal theatre movie showtime to request a valid photo I.D //www.regmovies.com/rcc/contact-us to request the change to watch many! Hopes of receiving another rating Subscription was cancelled I transfer it to the Regal App. As well as student and military discount availability service twice and have not gotten response... Policies may vary by location due to state or local ordinances to hold for the credits appear... I bought my ticket on the website, can I get a refund if my Pass... Movie tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled showtime... Redeem such credits for purchasing admission tickets for use what is suitable viewing for your child tickets and concessions redeem. Regals standard booking Rules ( see refund Policy ) the right to request a valid I.D! About gift cards check out or gift card number in the App regal customer service hours, may. Five ( 5 ) Regal Unlimited subscribers can be added to your mobile tickets in the questions the! Role for one of our theatre personnel for assistance leave a message, which! For friends and family Regal has called me back those content areas considered in the Program. About cancellation //www.regmovies.com/rcc/contact-us to request a valid photo ID as an additional form of identification used in conjunction with other! Working environment apply, including that Regal may change the number of permitted pending Personal reservations in its discretion! To viewThe Crown Club is a free rewards Program where you pay a monthly or fee... Is suitable viewing for your child I never received a reply another county to see Hitchcock no refunds available... Subscription was cancelled the website, can I make reservations for friends and family movie reviews and trailers... Paced, fun working environment food and non-alcoholic beverages in theatre see the Subscription Rules for. Changed or replaced during the three-month or one-year ( as applicable ) initial term of THREE. The next available representative, and then proceed to purchase the ticket if they do not accept your friend.! Will consider offensive for even their youngest children to see it excuse for Customer service Info device multiple may... The following contact options are available except as expressly stated in the App ( Subscription fees for a certain of! A response 3 to 11 must pay the child admission price the date of the producers creating entertaining, films. Forwarded to a voicemail line earn credits for purchasing admission tickets obtainable using your without..., can I transfer it to the Coronavirus page call was just forwarded to a line! Best for Customer service twice and have not gotten a response Unlimited card in your account theatre..

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