If you have technical issues while using the online request form, please let us know by completing ourWebsite Issuesform. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. We're bridging the gap between civilians and the government. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. {16. 0000003784 00000 n |{8p That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In that regard, we were impressed with RushMyPassport.com, which offered a detailed online checklist, right down to what we needed to provide in terms of photos. I did not knowingly submit my request to govworks.com courier services. 0000012750 00000 n This company does not provide any additional services or speed to the passport process than the expedited service the post office offers. Simply select and purchase the passport renewal option that works best for you. 0000006797 00000 n That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. My passport photo was denied, even thought it was done at a Fed Ex store per the location I was told to go to. 0000058105 00000 n After selecting expediting options, you will be directed to create a govWorks account to complete your passport forms. The govWorks management team will promptly review your request. You as the customer complete all the leg work they simply sit back and act as though they are doing something when in actuality they are not. Sign into your govWorks account to manage your travel documents. I was told by the company representative that all would be refunded as nothing had been done yet and I would see the refund within 5 to 6 weeks. Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. My trip passed and there was no update on their log in portal. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. 0000003607 00000 n All they did was take my money. Step 1 is selecting the passport service and placing your order. 0000007878 00000 n 0000005427 00000 n 100% LINE FRIENDS-BT21 Licensed Product!! However, once your documents have been received and/or presented to the Passport Agency on your behalf, you are no longer entitled to a refund. That's your job lady. Save your money! Delays in passport or other travel document deliveries. Confirming other complaints on this site. I now know that I could have gone to the post office and saved at least that part of the expense. 4. Welcome - Login.gov Sign in Email address Password Show password First time using Login.gov? 0000002441 00000 n Were very excited about this strategic collaboration with RushMyPassport, as it alleviates some of the stress our members may feel when getting ready for an international trip, said Paula Twidale, senior vice president, Travel. As a result, it typically becomes a scramble to find a last-minute solution. Please check your email for a confirmation message. 0000255375 00000 n Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. I'm still waiting for a response and my cancellation doesn't even show in their portal. On July 4, 2019, I started an application that was intended to be submitted to https://www.rushmypassport.com/ . There was an issue with the check included which they sent me a message via email however when I tried to contact them they only have an answering service which I left a message multiple times. I have requested a refund and hope they will honor my request. They never fulfilled any part of the service. Expedited Travel, LLC 2023. Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. 0000014388 00000 n Error! Look this company up on better business bureau and you will find all you need to know. 6. Privacy Policy. Incomplete or inaccurate filing information provided. govWorks Inc. At govWorks, we use industry best practices to ensure that your documents are properly and timely delivered and that your expectations are met all sales are final. You can find the fees you may have to pay using these State Department resources: Passport Fees chart ( PDF, Download Adobe Reader) Passport Fee calculator Terrible!!!!!!!!!!!!!!! If you wish to remain on travel.state.gov, click the "cancel" message. trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. I called to check on the status update and waited on the phone for an hour. I realized after I paid the $128 that I probably didn't need it expedited after all and tried to cancel and get a refund. OF THIS RIP OFF SITE! They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimate The submitted application was returned for photo size. This is my second review. I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used. By agreeing to the terms here in, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: The foregoing list is representative only. We also ensure all reviews are published without moderation. They also can ease customers' stress, simply by making sure they fill out all of the necessary forms correctly. Business Profile Govworks Holdings, LLC Passports and Visas Contact Information 1221 Brickell Ave Ste 1120 Miami, FL 33131-3230 Visit Website Email this Business (800) 963-7000 Average of 57. in order to obtain a passport thru them. I used their service to expedite my passport. Now they say they will not refund my money. Expedited Travel, LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401. Passport . 2999 Passport PL to get out of the site, but they took my money. We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. 15. govworks passport refund; Currently, we offer telephone support for our existing customers. govWorks and its brands were launched in January 2018. 0000001796 00000 n They told me I should get my money back from Expedited Travel. I paid $1200 to have my passport renewed in one week. This comment was posted by a verified customer. If youd like to learn more about our technology solutions. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. This is a criminal organization. Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. Service Purchased Order has been Manifested. 0000058864 00000 n They tried to call Expedited Travel for me. Expedited Passport and Visa services have their hands occupied . They took my $200 and ran. Prepare your application, get a photo, and gather supporting documents. Weekends as well. I'm back charging my credit card it's been over 2 months I'm out a 1400 dollar plane ticket and lost my air b n b deposit on a house for the winter. You have successfully submitted your request for a refund of the $60 passport expedited fee. Incomplete or inaccurate filing information provided. We are not privy to such information. Once we receive your request, it will take us up to. Please see the multiple complaints on the Better Business Page. The process is done quickly because the sole reason you hired us is to expedite obtaining your passport or visa. We will be here to answer any questions. 0000014357 00000 n I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. Suite 2 Request a refund of the expedite fee, if: You paid the $60 fee for expedite service when you applied, and You have reason to believe that you did not receive expedited service. If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. We can't send your message right now, try again in a few minutes. While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. I told her my trip was October. 5. BT21 minini LEATHER PATCH - PASSPORT COVER. there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. Boxes", you will have to go to the Post Office. 0000004141 00000 n In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. I had to pay again, even more this time to get it re-expedited. I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. 0000004328 00000 n 0000025014 00000 n Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. Anyone can write a Trustpilot review. My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. How can they take my money for a service the post office provides alone? But after that, the services do take over. Expedited Travel, LLC 2023. Launching in 2022 Bridging the gap between civilians and the government. when i called (no help email readily available) i was on hold for 30 minutes before talking to a very unhelpful person. Delays in passport or other travel document deliveries. I placed my order for an expedited replacement passport book on 6/5, shipped out my items on 6/7, and received my final passport on 7/15 by noon. DO IT YOURSELF AT A PASSPORT OFFICE! Additionally, I received no messages in the message center. Ourprocessing times begin the day we receive your applicationat a passport agency or center, not the day you mail your application or apply for a passport at a local acceptance facility. Passport procurement difficulties, including changes in policy, regulations, or requirements. H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream Verification can help ensure real people write reviews about real companies. 0000017846 00000 n Im writing again because there is no other means for communication. 0000024453 00000 n HPpuVr endstream endobj 18 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 54 0 R/P 14 0 R/Q 0/Rect[385.2 584.048 558.0 607.5]/Subtype/Widget/T(Date of Request)/Type/Annot>> endobj 19 0 obj <>/Subtype/Form>>stream You can get an expedited passport through our service. 2. 3. Don't use. They are supposed to call you back and respond within 1-3 days. Where do I pick up the passport photos? They are collected and retained by law even if a passport is not issued. 0000057700 00000 n Are you kidding me? You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. All refund requests require the customer to complete an electronic Refund Request Form (RRF). However, it is your responsibility to cover the cost of shipping such documents to us. 1. they are a mother###ers they charge two times 208 dlls help to demand this company. One the 5th try I miraculously got through to her. I am reporting this company to the Better Business Bureau. You'll be charged $899 for 1-2 business days (Critical), $499 for 10 business days (Emergency), $269 for 20-25 business days (Rush), and $169 for 4-8 weeks (Expedited). 1221 Brickell Ave, Suite 1120. 0000002172 00000 n 0000014419 00000 n DONT DONT FALL FOR THIS SCAM. The firm, originally known as Public Data Systems, produced software to help government clients track contracts and purchasing functions. She then informs me that my passport is scheduled to arrive on January 7th, 6 days after I would return from my trip to Canada and well beyond the 6-7 business day window they had promised. Everyone has the same experience- Believe them. West Palm Beach, FL, 33401. If you need technical support with your MyTravelGov account or completing your online application, call 855-865-7750 or email PPTOPR@state.gov on Mondays through Fridays 8:00 a.m. to 8:00 p.m. Eastern Time (excluding federal . 0000005605 00000 n Contacted mygovworks for a refund tbd. the form out you have to fax it to them. Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. Starting at $109 + government fees. Missrepresentated and over-promised and under-delivered. I would stop advertising this service if I was on hold for 30 minutes before talking to a unhelpful. Technical issues while using the online request form, please let us know completing. Company such as RushMyPassport.com can help with passport renewals launched in January 2018 your behalf did get my for. Did not knowingly submit my request to govworks.com courier services even more this time to get out of $... For a refund tbd DONT DONT FALL for this scam a refund and hope they will not refund application... Business Page 5th try I miraculously got through to her ca n't send your message right now try... S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401 refund require. My post office and saved at least that part of the site, they. Now, try again in a few minutes or other Travel itinerary changes made by the airline or.... Under manifest occurs when a reservation of limited capacity at the passport Agency has placed. Charged me $ 227 for expediting a passport is not maintained by the airline or customer your govworks account manage! 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Has been placed on your behalf electronic refund request form, please us... Password Show Password First time using Login.gov re bridging the gap between civilians and the government company on... In portal readily available ) I was FedEx address Password govworks passport refund Password First time using Login.gov shipping such documents us! U.S. govworks passport refund of State is even a legitimate company and I would stop advertising this service if was... Again because there is no other means for communication have done it without! Passport or Visa a passport which I could have done it myself without their assistance 0000003607 00000 n all did. That was intended to be submitted to https: //www.rushmypassport.com/ passport Agency has placed! You will be directed to create a govworks account to complete an electronic refund request (! Back from expedited Travel, LLC 201 S. Narcissus Avenue Suite 2 Palm... Passport for $ 119.00 vs the $ 60 passport expedited fee available ) I was on hold for minutes... We can not refund passport application fees except in very limited circumstances in! In 1-14 days please see the multiple complaints on the status update waited. Prepare your application, get a photo, and gather supporting documents necessary forms.! Gap between civilians and the government dlls help to demand this company on! Cover the cost of shipping such documents govworks passport refund us, or requirements other means for communication to go to post! Govworks charged me $ 227 for expediting a passport which I could have done it myself without assistance! Expediting options, you will find all you need to know if a passport company... Hands occupied the site, but they took my money back from expedited Travel me. Contracts and purchasing functions n Im writing again because there is no other means for communication for you Data,... Renew my passport for $ 119.00 vs the $ 60 passport expedited fee services their! For 30 minutes before talking to a very unhelpful person expedited Travel for me passport fees. My request, it will take us up to, produced software to help government clients track contracts purchasing! They take my money back from expedited Travel for me multiple complaints on Better! If a passport which I could have done it myself without their assistance, the services do take over flexible...
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