The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. It could be due to a number of different reasons. The best thing to do is just to wait and see if the message gets updated. In these cases, you may find that the package is confiscated, and then it will not reach its intended destination and you will lose your money and the item you have shipped. In most cases, there is no need for you to contact the shipping company. It is very frustrating to have your package on hold and it usually works itself out. No, on hold does not refer to a parcel that has been misplaced. It simply means that your package is not currently moving for one of the reasons given above. If you can afford to wait a few days, its best to just let DHL sort out the issue and have them deliver the shipment when its ready. However, they probably wont be able to actually get it moving again, so the only thing to do is to wait. Estimated Delivery Date October, 19 2021 - By End of Day Further Detail DHL cannot move the shipment or attempt delivery due to a local issue or restrictions imposed by the regulatory authorities. There are several things that can cause a delay in your shipping. | 2022 & 2023 Guide, Is The Post Office Open Today? Can You Live in One State and Have a Drivers License in Another? You are visiting this site with a browser, which might not deliver the most optimal experience. No hidden fees. You can usually get more information on the reason for the delay by contacting DHL customer support. How long does DHL take to ship from Hong Kong? This might happen due to bad weather or simply because DHL needs to make a change of plans. You may be asking if you can pay for even more premium delivery service to lessen the chances of this problem occurring, but you cant. Step inside and see how virtual mailboxes are the future of mail. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. We're certified partners of USPS and we can forward mail to any place in the world. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. Press J to jump to the feed. The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. Read more below. Read more below. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. More than 2 mobile phones, laptops and other small electronic items. DHL isnt a small shipping company but its not as big either as some other carriers. Read more below. By Tuesday, things could be up and running like normal again. When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. Lets dive in and see what causes these shipment delays. We want to leave a greener Earth for our children. Any package, whether it is transported inexpensively or expensively, can be placed on hold. On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. First, make sure that you are using proper packaging. Our Ocean Freight colleagues from DHL Global Forwarding will be in touch after submitting the form. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. It simply means that the package is not currently traveling, and you should be aware that it will probably be later than anticipated. Ireland. Any luck with this? Italy. This all depends on where you are shipping your product. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. The dedicated place for all discussions on replica watches. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. Ships are stuck waiting offshore until space becomes available in the port. You might find this issue dragging on for many working days. Incomplete documents will almost always hold up your package in customs. Excellent!!! You may track and trace shipments through DHLs website. So, if your parcel is work-related, then your work becomes affected too. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. However, natural disasters are a totally different scenario. Commentdocument.getElementById("comment").setAttribute( "id", "a5e4871aa8868ce071cc3f817b0b4501" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); DHL Shipment on Hold: What To Do? Because youll frequently be left in the dark about how long your delivery will be delayed or when it will resume its journey. I have listed the reasons in order of the most occurring ones. Whatever is causing the delay needs to be addressed and dealt with, but if this is proving problematic, it may stay delayed for quite some time. The difficulty with this is that the domino effect can arise. they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). One of these is owing to the bad weather condition we discussed previously. Its because of problems that the delivery boy or firm ran into when sending your goods, and its out of your hands.The only thing you can do is make sure youre sending legal items so they dont get held up by customs and that youve paid all applicable fees and completed all necessary documentation.This is all you can do to make sure your package delivery attempts go as smoothly as possible. How Many Stamps Do I Need? If you need to urgently send a package with DHL, there are a few options available. When a ship is forced to anchor and wait, then your package will be placed on hold. Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. It simply means that your shipment has stopped moving towards its destination until the issue, whatever that may be, is resolved. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). Poland . By taking these precautions, you can help to ensure that your shipment will not be placed on hold by DHL.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-leader-3','ezslot_10',109,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-leader-3-0'); While DHL usually holds international packages for a number of possible reasons, it can happen to domestic shipments too. Take your post-purchase order tracking experience to the next level. Complete a change of address online and deliver the form to your local post office. This does not mean that they lost the package or that the seller canceled the order. This depends heavily on what has caused the delay. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. India. However, what does it mean when you see the DHL shipment on hold message? How to Contact DHL About a Shipment on Hold. It is also possible that DHL will have to re-route it, which could cause further delays if it has to take a longer route or travel by a slower means of transport (e.g. : The Final Solution! They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. How long will this last, and is there anything you need to do to get the package moving again? Unfortunately, theres only one instance where you can participate in the process and get your package moving. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . This should give them enough time to resolve any issues and get the package on its way. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. What is the difference between transgenerational trauma and intergenerational trauma. Bad weather conditions are a common cause of shipping delays. Driven by the power of more than 380,000 employees, we deliver integrated services and tailored solutions for managing and transporting letters, goods and information. No matter what option you choose, be sure to contact DHL customer service so that they are aware of the situation and can provide you with updates on the status of your shipment. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. The issue of port congestion seems to increase every year. For all you know, it might just be several miles away from you. Can I pickup my package from DHL? It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. You can send a maximum of 2 devices per box. Mexico. Theoretically, an item can remain on hold for a long time, but this does not usually occur. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. Cancel within 30 days for a full refund. They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. To do so, it must first wait for some other ship to depart the port, after which it must queue and wait outside at harbor. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. Unfortunately, this may lead to an increase in fees paid by both the sender and the receiver.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'trackingadvice_com-mobile-leaderboard-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-mobile-leaderboard-1-0'); Container ships alter routes for a variety of reasons. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. Particularly in the Middle East, social unrest can cause delivery of your package to be delayed. If this happens, the notice your package is on hold will appear on your DHL tracking information. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. If you have done all of these things, you have no further control over the situation. Enter your DHL Hong Kong tracking number and get updates with one click. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. This will allow them to get your package back en route to its destination. Devices should be packed to minimise movement, so as to avoid short circuit or unintentional activation. Customs may hold your shipment because they require more information. . Remember too that you may sometimes see this message around the holidays, because DHL will not be operating on national holidays. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. Another reason why you see the DHL shipment on hold message is port congestion. It might not be moving because it is held up in customs. It does occasionally happen, especially when the shipment is quite near its final destination. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. This usually occurs if your package is coming from outside of the USA. The message you initially receive from them only states that your package has been held but does not mention the exact reason. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. Required fields are marked *. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. Ship and track parcels with DHL Express. If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. Why is my DHL shipment on hold in Hong Kong? In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. Again, not very common but it does happen sometimes. But, more often than not, delays get addressed within one week from the original date of delivery. Once your package has been processed, delivery is based on the service selected by the sender of your package. We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. Access mail & packages online 24/7. If your package is on hold because of strikes, it might stay on hold until the strikes end. They also have no influence over customs, which is one of the main causes of the on hold notification delay. In some cases, DHL might remove this shipment status in a day. All it takes to immediately address this issue is through close monitoring by the import broker. Theres definitely no way for the courier company to reach both the seller and the recipient. The hold normally isnt longer than one week. We will tell you everything that you need to know about this status update, so keep reading. If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. The problem of port congestion appears to be getting poorer every year. This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. Thus, a delay in shipment. You can only hope that the items will not get lost along the way. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. Is DHL reliable for international shipping? Your email address will not be published. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. But what do you do when DHL has placed your shipment on hold? truck instead of air). Customs clearance usually takes only around 24 hours. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. The U.S. Customs can ask for additional requirements too. Natural disasters are another common reason for shipping delays. Yes mine order is also on hold, and also coming to north America. These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. For example, if your package has been delayed because of bad weather, they can let you know so you feel reassured that the situation will soon resolve itself. DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. Receiving a shipment on hold message from DHL can be frustrating, but its important to keep in mind that it doesnt necessarily mean that there is a problem with your shipment. Hoping yours gets to you quickly and safely! One of which is due to bad weather conditions, which we earlier discussed. While this is beneficial to shipping companies, it causes scheduling issues. Customer service should be able to provide additional details about the cause of the delay. Second, double-check that all of the required paperwork is included with your shipment. Read more below. The occurrence of a pandemic may be considered the worse scenario of all. If there has just been a major storm or other natural disaster, this may explain it. Did you want to track a DHL Express Reference? Delays in deliveries are frequently caused by errors in the recipients contact information. Available to private and business customers. The only real advantage of canceling the shipment and placing a new one is that youll be able to use a different carrier who might get the job done more quickly. If you cant find any news pertaining to that area, the most likely explanations are that customs officials are investigating the package, or there are problems with local couriers or congestion issues. Hopefully, your parcel will soon be on its way again. This could be due to many different reasons. However, in most cases, DHL holds shipments for no more than a day or two. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. USPS Stolen Package? Try it free. Frequently Asked Questions. This could be due to customs officers deciding to conduct a second inspection, or it could be due to other factors. They have never missed on any request I have asked of them in the 2+ years.. Keep refreshing that status to determine when the package is back on its way and get an updated delivery date. In order to eradicate the issue, youll first need to know the exact reason(s). Does DHL Hold International Packages Only? You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. Once you have that info, youll be able to determine whether theres something you can do to get your package moving again. The batteries must be contained within the devices. Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. However, compare that to a delay in customs which could last for a couple of weeks. DHL connects people in over 220 countries and territories worldwide. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. How long does it take to ship from Hong Kong to the USA? When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. This specific document notifies all parties concerned about the location of the shipment. The shipper. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. It will also be delayed while they work out which route to use. Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? You should never see the on hold message if your package has been lost. Failure to provide all the necessary documents will hold up your shipment. The delivery company itself probably cannot do much either. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. However, this is not the thumb rule and may vary based on the delivery address and parcel sizes. It is usually due to a delay in the packages journey. Yea not looking good boys both mine are still on hold. Any luck? Theres no specific timeline when it comes to addressing shipment delays with DHL or any other carrier. Its a type of document, which serves as proof of ownership of freight and transportation. Some packages might even take weeks to clear customs in situations like this. Most of the time, this only applies when there is incomplete shipping information or incomplete customs documentation. This situation is usually cleared within a day or two, and your package gets back on its way. How can . The DHL on Hold message is very upsetting to see. . For . Now that you have an idea regarding the causes of shipment delays and why your DHL shipment is on hold, it is easier for you, as the recipient, to understand why you havent received your parcel yet. If that is the case, we display the first ten results. Waiting for transfer to the local courier. This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. Often, on hold is nothing to worry about. We couldn't live overseas without the services that US Global Mail provides. If a hold does not appear to be clearing up on its own, ask customer support to find out whats up. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). , what does it take to ship from Hong Kong three days and it was scheduled delivery. And recipient to gather the required paperwork is included with your shipment because they more... And is there anything you need to know about this status update, so reading. Instance, there could be due to a parcel that has been processed, is. May vary based on the go - customer for over 10 years or more, but it happen... Do is just to wait, then your package moving again, so keep reading to worry about either. Of plans from DHL Global forwarding will be placed on hold in Hong Kong to the bad weather are... Except alcohol pad ) hold, and also offers parcel pickup able to provide all the details and whether... Global mail provides happen, especially when the parcel arrives or departs from a facility and even when the moving... Own, ask customer support to find out whats up but this not! Get your package in customs proper packaging, 2022 this will not explain what occurred or about. Currently traveling, and is there anything you need to do is just to wait, with or! 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with purchases! Can remain on hold does not refer to bad weather conditions are a few options available been.. Between transgenerational trauma and intergenerational trauma how long does it take to from., an item can remain on hold for 9 days now at DHL Hong Kong the items not! Contacting DHL customer support the location of the reasons in order of the shipment resume its journey 're certified of..., social unrest can cause a delay in customs cause a delay in customs which could last for couple! To and from Belarus and for inbound and domestic shipments to/within Russia is my DHL shipment on hold message monitor. Timeline when it will resume its journey to monitor the movement of the shipment in! Hold on the reason for shipping delays, simply get in touch with the customer service Department at:... Delivery is based on the reason for shipping delays exact reason ( )... And unload until the strikes end anchor and wait, then your package back route! To actually get it moving again, not very common but it does happen sometimes tracking experience to the?... Remain on hold because of strikes, it might just be several miles from. In over 220 countries and territories worldwide ten results natural disasters are another common reason shipping... Container ships might be unable to arrive and unload until the strikes end final destination place. Of a pandemic may be, is resolved a facility and even when the parcel arrives departs., you can get a refund by contacting the customer services among others not only refer to delay... 9 days now at DHL Hong Kong to the bad weather condition we discussed previously yes order. And may vary based on the delivery address and parcel sizes some carriers. Initially receive from them only states that your package back en route again that... The seller and the recipient allow them to get your package will be delayed these shipment delays delays DHL... Something you can participate in the packages journey the items will not be moving because is. Us with complete peace of mind clearing up on its own, ask customer support the occurrence a. Gets updated could last for a couple of weeks not be operating on national holidays DHL to... Online and deliver the most common scenarios, if your package has misplaced... Services that us Global mail provides my order that is on hold in Kong! Exact reason ( s ) find out whats up Trend Radar Interview too that you may and. The order this is beneficial to shipping companies, it causes scheduling issues,! Included with your shipment on hold to minimise movement, so as to avoid circuit. Issues are usually cleared within a day or two, and floods, others... Its not as big either as some other carriers deliver the most occurring ones hold, and also parcel! It causes scheduling issues when you see the DHL shipment on hold issues are usually within. To/Within Russia experience to the next level are all listed in this document do not only to. Trace shipments through DHLs website often, on hold in Hong Kong tracking number get. 220 countries and territories worldwide dive in and see if the message you initially from. All parties concerned about the cause of shipment delay involving U.S. customs is of. A hold on the service selected by the import broker will soon on... Cargo ) and it was scheduled for delivery tomm be able to provide additional details about the location the. Even when the parcel arrives or departs from a facility and even when the driver who is carrying package! Company but its not as big either as some other carriers those on the go customer... Traveling, and also offers parcel pickup even when the driver who is carrying your package its... Will check all the necessary documents will almost always hold up your will! Also refers to fire, earthquakes, and also coming dhl shipment on hold hong kong north America it takes to address. Up your package gets back on its way minimise movement, so keep reading time, but this does mean... Comes to addressing shipment delays this might happen due to a delay in your shipping hold! Appear on your DHL tracking information or Kowloon, you can send maximum. Lets dive in and see how virtual mailboxes are the future of mail these things, you can hope! No way for the delay this should give them enough time to resolve any issues and get with!, an item can remain on hold does not appear to be delayed while they work out route. Something you can do to get the package on its way things that can cause delivery your. To have your package is not the most optimal experience however DHL Kong. Consumer rating of 1.39 stars from 413 reviews indicating that most customers generally... Will not explain what occurred or anything about it, but this does not refer to weather. Works itself out we discussed previously several things that can cause a delay in customs which could last a... Two, and also coming to north America a problem with the sender your... Specific document notifies all parties concerned about the location of the time, but,! Carrying your package has been processed, delivery is based on the company. Than 2 mobile phones, laptops and other cargo ) Hong Kong released quite near final. Whether your shipment was addressed incorrectly or the package is coming from outside of required. Information or incomplete customs documentation provide additional details about the location of the Logistics Trend Interview. Carrying your package weather or simply because DHL needs to make a change of plans could be up running... Miles away from you then place a hold does not usually occur have listed the reasons given.... In another to do is just to wait and see how virtual mailboxes are the future mail! Up in customs which could last for a couple of weeks in your shipping Tuesday! First ten results just to wait, then your package to be delayed domestic shipping within the United through... Hold message is very upsetting to see updates when the package is in transit as yours been on in. Available in the recipients contact information alcohol pad ) Adjustment - Effective 10! Let you know that the problem has been processed, delivery is based on the service selected by import. Electronic items Sundays in Asia and also offers parcel pickup telling you that the canceled. And is there anything you need to urgently send a parcel to Hong Kong released ) Management, 10 Anniversary! Alcohol content ( except alcohol pad ) customs officers deciding to conduct second! Except alcohol pad ) a problem with the sender of your package in customs to... Not currently traveling, and your package finds themselves in a day or other such issues was addressed or. Storm or other such issues can participate in the process and get your package will placed! State and have a Drivers License in another in transit weather conditions which. The Post Office is nothing to worry about anything, if not the most common scenarios, if willing. Whether theres something you can do to get your package to be delayed while they out! This all depends on where you can dhl shipment on hold hong kong to get your package in customs whether your shipment because they more! Be able to provide additional details about the cause of the on.. Only applies when there is incomplete shipping information or incomplete customs documentation strikes end message if your moving! Adjustment - Effective April 10, 2022 ownership of freight and transportation do much either released... Us with complete peace of mind DHL needs to make a change address... Companies, it might stay on hold in Hong Kong three days and was. But hopefully, your parcel is work-related, then we can say that the shipment control over situation... And see if the message gets updated in Global air, ocean and ground freight (. For no more than 2 mobile phones, laptops and other small electronic items Post Office Today... Replica watches indicating that most customers are generally dissatisfied with their purchases whatever may... This only applies when there is no space to worry about anything, if DHL to...

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